How to cope with Difficult People

How to cope with Difficult People

Whether its an explosive boss,an uncooperative bureaucrat,a hostile customer,an arrogant salesperson or an argumentative relative,some people have ways of making our lives difficult,and we have to find ways of tackling them.This direct and practical book will help you do exactly that!
This book will show you how to
Deal with people calmly,effectively and assertively
Get people to listen to your ideas
Adapt your defences to different types of problem
Achieve your goals without losing your temper
Improve your technique for handling people.

Author Alan Houel with Christian Godefroy